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Resilink

Linking
Generations Safely

A reassuring window into the health
and wellbeing of a loved one for families.

We believe that our aged care providers require an effective and powerful communication tool that is reliable, resilient, and compendious to meet consumer needs and gain the confidence of all stakeholders.

ResiLink is a comprehensive communication tool for aged care providers, residents and families.

The concept was developed to assist the regional nursing workforce facing many challenges whilst working in the aged care sector, especially amidst the global pandemic where families separated from their loved ones. Since 1st July 2019, the new aged care quality standards have come into effect that calls for more qualitative interventions in the aged care sector to ensure they are compliant with all areas of the standards. Besides, the interim report by the Royal Commission into Aged Care Sector has thrown light into some unexplored areas that require further modifications in how each aged care provider works within Australian settings.

Hence at Citrus Sky Australia, the concept was transformed into an app after industry consultation with nurse managers and quality consultants at various levels. The areas covered by this app are summarized as follows:

  1. Effective communication tool for care providers, families and residents
  2. Regulatory compliance with core elements of at least five Aged Care Quality Standards
  3. To enable consumer engagement process
  4. To reduce administrative work for the clinical workforce to the point that they can utilise their nursing hours effectively for providing quality care to their consumers

Our vision is to establish a wonderful care community.

Enhanced communication

Sharing health-related information among users-aged care providers and families

Sharing happiness

Sharing moments of joy with your loved ones.

Easy-to-interact

Family engagement with decision-making regarding ongoing care of your loved ones.

Safe & secure

The closed loop communication process.

Book an appointment

Appointment booking functions

Benefits
for Service providers:

Ensure aged care standard compliance

Reduce the administrative workload of clinical staff

Safe and effective communication tool

Benefits
for families:

Updated information regarding their loved one's care

A communication platform to facilitate person-centred care.

Provide feedback regarding services.

Relevance of the product

The success of an aged care industry depends on a trusted consumer engagement process and achieving new aged care standards compliance. Since 1 July 2019, all aged care providers providing Commonwealth subsidised aged care services must comply with the Aged Care Quality Standards. The Quality Agency expects all aged care providers to understand the essence of each standard, apply the requirements and evaluate the outcomes, directing continuous quality improvement projects within aged care settings [Aged Care Quality and Safety Commission]

The consumers are encouraged to access the full report through the link below:

Click to view the report

Furthermore, the interim report of the Royal Commission on aged care has highlighted some areas that need more attention by each aged care provider working under Commonwealth funding. Some concerns identified by the Commission and highlighted in the interim report include [and are not limited to ] the following:
‘…..minimises the voices of people receiving care and their loved ones….’
‘……is hard to navigate and does not provide information people need to make informed choices about their care….’
‘……relies on a regulatory model that does not provide transparency or an incentive to improve…’
‘…..workforce is under pressure….’

[Aged Care in Australia: A Shocking Tale of Neglect, October 2019]

The Royal Commission also identified an absence of innovation and transparency in communication and reporting. The Commission has highlighted some key areas that require immediate attention by all aged care providers to comply with new Aged Care Quality Standards and to function within Australian Healthcare quality expectations. We at Citrus Sky Australia take the responsibility to ensure that innovative ideas are envisioned and created to assist our workforce in replacing those administrative works that take at least one-third of their working hours in the current conventional approach.

We acknowledge that these times are challenging for any provider considering the impact of COVID-19 on families and residents. Unfortunately, the pandemic has impacted the consumer engagement process and quality areas for regulatory compliance. We ensure you meet some of the vital components of Standards 2 [Ongoing assessment and planning with consumers], Standard 3 [Personal care and clinical care], Standard 4 [Services and supports for daily living], Standard 6 [Feedback and complaints] and Standard 8 [ Organisational governance] by using this app.